Returns Policy

Right to Return the Goods and to Receive a Refund

If the Buyer is not satisfied with any Goods purchased from the Seller, the Buyer may cancel the Contract and return the Goods to the Seller and obtain a refund of the price of the returned Goods, provided:-

a) The Buyer informs the Seller of the decision to cancel the Contract within 14 Calendar Days of delivery of the Goods; and

b) The Goods are returned in their original condition and packaging;

While the Goods remain in the Seller’s possession the Seller is under a duty to ensure that the Goods are kept safe and secure.

The following transportation charges will apply:-

The buyer shall pay any return postage.

Where the Goods are custom made to the order of the Buyer, the Buyer shall not be entitled to return the Goods and receive a refund unless the Goods are faulty. The statutory rights of the Buyer are unaffected.

Right to Return of Faulty Goods

Taymai Ltd will replace faulty goods provided:-

a) The Buyer informs the Seller of the fault within 7 Calendar Days of delivery of the Goods; and

b) The Goods are returned in their original packaging;

While the Goods remain in the Seller’s possession the Seller is under a duty to ensure that the Goods are kept safe and secure.